Great, progress! Without wanting to miss my one chance at contact I quickly fired back a response listing a few times I would be available close to a week later, however, I still have not received a reply to this. I was sent a prompt albeit canned template response which noted that, although the watch was unavailable, the sales representative would be happy to “make myself available" to welcome me to the Sydney boutique, or alternatively arrange a virtual consultation. Scientific name: Latrodectus geometricus. Journe I pressed on and tried to contact someone through the website. There has been no pick-up, nor has there been a follow-up since.Īt this point I should have thrown in the towel, but being exclusive distributors of F.P. 30 Minute Antique Bobbin Sand Timer White or Black 129.99. Vintage Rose Rotating Hourglass - 15 or 30 minute from 74.99. To their credit, they did attempt a call a few hours later which I missed I tried calling back immediately, for which there was no pick-up, and several times afterwards. 60 Minute Glass Timer with Gold Sand from 39.99. She sounded bored and mildly irritated, and quickly told me she was unable to help personally, however promised that someone would reach out to me. After around ten unsuccessful phone calls to their main business line (seriously, the number is listed online, give it a try) I finally got through to someone. Innovation and breakthrough formulas make Hourglass one of the most talked about brands since its launch by beauty veteran. Unfortunately, the promised call also never came.Ī few days later I tried to take matters into my own hands and contact the Sydney boutique directly. I was repeatedly told about how important customer service was to The Hour Glass and promised a follow up call with someone from the Sydney boutique with more experience with the brand, however before having a chance to view any watches I was quickly rushed out. Read more ation over the phone I was invited into the Melbourne boutique to meet an employee, let’s call her R, who collected a variety of details, including why I was interested in the particular brand. As such, I made it very clear I was happy to consider any other watch from the brand that was available, and that this was to celebrate a special personal milestone.Īfter a quick convers. Sand hourglass Timer 15 minutes, Personalized Large Sand Clock Timer Classic, Decorative Hourglass Sand Timer Office, Sand Timer Decor. I understood this particular model to be in high demand and most likely unavailable. Journe, for whom The Hour Glass acts as exclusive distributors in Australia. I was hoping to purchase a particular watch, an F.P. I was a new prospective buyer at The Hour Glass, with no purchase history at their boutique. I love watches but this was a truly bad experience.
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